The Fastest Way to Lose a Storage Customer | 3 Minutes with 3 Mile
Description
Truth: Tenants don't leave because of price—they leave because they feel ignored.
Most self storage owners assume move-outs happen after rate increases. But the reality is, tenants are willing to pay more—if they feel taken care of.
In this episode of 3 Minutes with 3 Mile, Jim breaks down the 3 biggest tenant experience mistakes that push customers away—and the simple fixes that increase retention without lowering rates.
What You'll Learn:
-
Why ignoring tenants is worse than raising rates
-
The 3 most common customer service failures in self storage
-
How to build loyalty with fast response times and clear communication
-
The easiest way to make your property feel well-managed and secure
Want my Self Storage Retention Guide to keep tenants longer and reduce move-outs?
Email jim@3milestorage.com with the subject line "Send Me the Retention Guide" and I'll send it to you.
📞 Book a free consultation: https://www.3milestorage.com
#SelfStorage #TenantRetention #StorageManagement #3MinutesWith3Mile #CustomerExperience
United States
